Privacy Policy

1. Who We Are & Contact Scope

RR Interior Studio is an architectural window dressing and interior design studio headquartered in Gurgaon, Haryana, India. We are the data controller responsible for the personal data collected through:

• Our official website at https://rritnteriorstudio.com.
• Our Meta Lead Advertising forms (Instant Forms on Facebook and Instagram).
• WhatsApp Business chats initiated via our verified studio number (+91-8000007017).
• Telephone conversations, studio visits, and on-site residential/commercial measurements.

Studio Operating Address: Sector 94, Gurgaon, Haryana 122001, India.
Official Communications Email: malikandsonsstore@gmail.com.

2. Information We Collect

We collect personal information to provide bespoke design consultations, prepare tailored price quotations, and deliver exceptional interior solutions.

A. Information You Voluntarily Provide

• Contact Details: Your full name, telephone number, mobile/WhatsApp number, and email address.
• Project Specifications: Property location (e.g., apartment community or sector across Gurgaon, DLF Phases, Golf Course Road, Delhi NCR), residence type (penthouse, villa, apartment, commercial office), room categories (living room, master suite, modular kitchen), and approximate dimensions.
• Design Preferences: Fabric choices (curtains, Roman blinds, motorized roller shades), false ceiling requirements, furniture styles, project timelines, and estimated investment budgets.
• Architectural Media: Floor plans, layout drawings, and on-site photos you submit to assist us with custom estimates.

B. Information Collected Automatically

When you browse our website, our servers and analytics tools may automatically record standard browser and device telemetry, including:

• Your device IP address and approximate geolocation (city/region).
• Browser software, operating system, screen resolution, and device category (desktop, tablet, mobile).
• Referring website or ad campaign identifier, pages viewed, time spent per page, and navigation paths.

C. Information from Meta & Advertising Platforms

When you click on our sponsored ads on Facebook, Instagram, or Google and choose to submit an Instant Form or inquiry, we receive the fields you fill out (such as your name, phone number, email, and interior service preference). This data is transmitted to us securely to fulfill your direct request for a quote or consultation.

3. How We Use Your Information

We do not sell, rent, or monetize your personal information. We utilize your data solely for legitimate business purposes:

• Consultation & Quoting: Contacting you to discuss your project requirements, schedule an on-site fabric and window measurement visit, and issue detailed cost estimates.
• Service Fulfillment: Custom fabrication, motorized track programming, white-glove delivery, and on-site installation by our vetted technicians.
• Customer Support: Answering questions, managing warranty inquiries, and addressing after-sales service needs.
• Campaign Optimization: Evaluating the performance of our advertising campaigns across Meta (Facebook & Instagram) and Google to ensure our ads are shown to relevant homeowners in Delhi NCR.
• Legal & Security Compliance: Preventing unauthorized activity, maintaining financial records for tax/accounting requirements, and adhering to applicable Indian laws.

4. Meta Advertising & Lead Generation Disclosures

We advertise our luxury interior and window dressing services using Meta Platforms, Inc. ("Meta") products, including Facebook Ads, Instagram Sponsored Posts, Meta Lead Ads (Instant Forms), and Meta Pixel technologies.

• Direct Consent: When you submit a lead form on Facebook or Instagram, you explicitly authorize RR Interior Studio to contact you via telephone call, SMS, WhatsApp, or email regarding your interior design inquiry.
• No Reselling of Leads: Information received via Meta Lead Ads is used exclusively by RR Interior Studio for your requested design consultation. We never sell, exchange, or broker lead data to external marketing agencies or third-party contractors.
• Meta Pixel & Tracking: We may use the Meta Pixel or Conversions API to measure the effectiveness of our advertisements, create custom audiences of past visitors, and deliver relevant promotions to people who have shown interest in luxury interior design.
• Managing Your Meta Ad Preferences: You can control how Meta displays ads to you by modifying your preferences in Facebook's Ad Settings: https://www.facebook.com/adpreferences/ad_settings

5. Cookies & Tracking Technologies

Our website utilizes first-party and third-party cookies and local storage to optimize your browsing experience.

You can manage or disable cookies at any time via your browser settings (Chrome, Safari, Firefox, Edge). Please note that disabling cookies may affect certain visual features or your saved theme preferences.

6. Information Sharing & Third Parties

We strictly limit the sharing of your personal data to trusted partners essential to delivering our services:

• Installation Specialists: In-house technicians and certified installation supervisors who visit your residence for measurement, motorized blind alignment, and drapery mounting.
• Hosting & Infrastructure Providers: Hostinger International Ltd. (our production web hosting provider) and secure communication channels (WhatsApp Business API / Meta Business Suite).
• Legal Disclosures: If required by court order, law enforcement, or applicable statutory mandates under Indian jurisdiction.

We do not transfer your data to third parties for independent marketing or advertising purposes.

7. Data Security & Storage

We employ comprehensive technical and organizational safeguards to protect your personal data from unauthorized access, accidental loss, alteration, or disclosure:

• All website traffic is encrypted using modern 256-bit SSL/TLS cryptographic protocols (HTTPS).
• Access to incoming customer leads and contact records is restricted exclusively to authorized studio coordinators and management.
• Administrative access requires multi-factor authentication and role-based privilege checks.

8. Data Retention Guidelines

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Prospective Inquiries: Inquiries that do not convert into active projects are retained for up to 12 months to address follow-up design requests, after which they are archived or deleted.
• Active Projects & Clients: Architectural drawings, fabric references, and contact records are retained for the duration of your product warranties (up to 5 years for motorized track systems) to facilitate maintenance and fabric replacement.
• Statutory Invoices: Billing and tax records are retained in compliance with Indian accounting laws (typically 7–8 years).

9. Your Rights & How to Opt Out

In accordance with the Indian Digital Personal Data Protection Act (DPDP), GDPR principles, and digital advertising transparency standards, you possess the following rights regarding your personal information:

• Right of Access: You may request a summary of the personal data we hold about you.
• Right to Rectification: You may request updates or corrections to any inaccurate contact details.
• Right to Erasure ("Right to Be Forgotten"): You may request that we delete your lead submission or contact records from our systems, subject to our statutory retention requirements.
• Right to Withdraw Consent: You may opt out of promotional WhatsApp messages, calls, or newsletters at any time. Simply reply "STOP" on WhatsApp or email us.
• Right to Opt Out of Interest-Based Ads: You can opt out of targeted digital advertising across ad networks using industry tools:
  • Digital Advertising Alliance Opt-Out
  • Your Online Choices (EDAA)
  • Network Advertising Initiative

To exercise any of these rights, email us at malikandsonsstore@gmail.com with the subject "Privacy Request". We will process and acknowledge your request within 7 business days.

10. Children's Privacy

Our services and advertisements are directed solely to adults, homeowners, architects, and corporate property managers aged 18 and older. We do not intentionally collect or solicit personal information from individuals under the age of 18. If you believe a minor has submitted personal information to our studio, please contact us immediately so we can remove the record.

11. Grievance Officer & Inquiries

In compliance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Redressal Officer are provided below: